Customer Service Representative

2 days ago

Tacoma, Washington, United States GetixHealth Full time

Job Title: Customer Service Specialist

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, resolving issues in a timely and professional manner, and working collaboratively with our healthcare team to ensure seamless communication and care.

Responsibilities:

* Respond to patient inquiries and resolve issues in a timely and professional manner
* Gather information, perform research, and provide accurate and timely responses to patient inquiries
* Communicate effectively with patients, families, and healthcare teams to ensure seamless communication and care
* Schedule work to ensure accurate phone coverage, prioritize calls, and escalate as required
* Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

Requirements:

* High school diploma or college degree from an accredited college or university
* Fluency in Spanish
* Two to five years industry experience in medical revenue cycle management
* Medical experience, either practical or classroom knowledge needed
* Proven understanding of the medical revenue cycle
* Demonstrated excellent verbal, written, and interpersonal communication skills
* Demonstrated knowledge of HIPAA rules and regulations
* Attention to detail
* Good attendance record
* Proven ability to work collaboratively in a team environment
* Demonstrated ability to perform work in alignment with company mission and values
* Proven PC proficiency in MS Office Suite Applications

Work Environment:

* Work environment is an office location
* The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone
* Occasional lifting may be required up to 25 lbs
* Must be able to sit for extended periods of time with frequent bending and stooping

Additional Notes:

* Must be able to work any 8-hour shift, Monday-Friday 6:00 AM-6:00 PM, and occasional Saturdays
* $16.00-$19.00
* This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position

GetixHealth is an equal employment opportunity employer.

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