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Front Desk Department Head

2 months ago

Chula Vista, California, United States Kampgounds Enterprises, Inc. Full time
Job Description

Job Title: Front Desk Department Head

Job Summary:

We are seeking a highly skilled and experienced Front Desk Department Head to join our team at Kampgrounds Enterprises, Inc. The successful candidate will be responsible for overseeing the front desk operations, ensuring exceptional customer service, and leading a team of front desk staff.

Key Responsibilities:

  • Front Desk Operations: Manage the front desk operations, including reservation management, registration, and customer service.
  • Team Leadership: Lead and supervise a team of front desk staff, providing guidance, training, and support to ensure excellent customer service.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Administrative Tasks: Perform administrative tasks, including data entry, reporting, and other duties as assigned.
  • Communication: Communicate effectively with guests, staff, and management, ensuring seamless communication and collaboration.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in a customer service or front desk role, preferably in a resort or hospitality setting.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Availability: Availability to work a variety of shifts, including weekends and holidays.

What We Offer:

  • Competitive Salary: $24/hour and up depending on experience.
  • Benefits: Subsidized health insurance, paid vacation, and Simple IRA participation.