Front Desk Representative
4 weeks ago
The Front Desk Agent is responsible for providing exceptional customer service to guests and visitors of the hotel. This includes checking guests in and out, processing payments, and answering phones in a prompt and courteous manner.
Responsibilities
- Welcomes guests in a friendly and professional manner.
- Registers guests, issues room keys, and provides information on hotel services and room location.
- Processes all cash and credit card transactions accurately and efficiently.
- Issues, controls, and releases guest safe-deposit boxes.
- Communicates any outstanding guest requests or issues to management.
- Responds appropriately to guest complaints and makes service recovery gestures to ensure total guest satisfaction.
Qualifications
- 1-2 years of customer service experience.
- Ability to stand for 8 hours.
- Basic knowledge of computers and software, including ability to use email, word processing, and hotel management system.
Benefits/Perks
- Excellent benefits package, including medical, dental, life, PTO, and 401k with company match.
- Travel discount program.
- Opportunity to grow and be promoted from within.
About Excel Hotel Group
We are a fully integrated property ownership, management, and development company with a family-driven culture. We believe in treating our associates like family and providing a supportive and inclusive work environment. Compensation: $17.00 per hour. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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