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Cluster Sales Manager

2 months ago

Miami Beach, Florida, United States AccorHotel Full time
Job Summary

We are seeking a highly motivated and experienced Cluster Sales Manager to join our Sales & Marketing Team at AccorHotel. As a key member of our team, you will be responsible for leading our efforts in maximizing revenue from leisure travel segments through wholesale channels.

Key Responsibilities
  • Lead the presentation and handling of all leisure sales and marketing initiatives for a cluster of hotels.
  • Maintain responsibility and execution for the contracting, negotiation, and account management for all existing accounts.
  • Prospect to acquire new accounts in existing and emerging markets to maximize hotel exposure while meeting and exceeding established revenue goals.
  • Develop a cohesive alliance with Revenue Management and DOSM to determine best segment pricing strategy per property to drive occupancy and desired revenue/ADR.
  • Develop and execute tactical leisure promotions, marketing campaigns, and override agreements as needed to create brand awareness and drive new business.
  • Work directly with Sabre on new SynXis connections.
  • Provide direction, support, and training to on-property management and Call Center to ensure flawless service of FIT programs.
  • Monitor segment sales performance and track production, monthly, quarterly, and annually vs. budget.
  • Create Partner Workbooks containing complete details of the segment.
  • Coordinate the distribution of Stop Sell Calendars for all hotels.
  • Source and coordinate participation in travel trade shows, presentations, and conferences.
  • Monthly calls with top accounts to review pace, market trends, and marketing opportunities.
  • Participation in weekly hotel commercial meetings, i.e., Commercial Strategy Review.
  • Any other reasonable duties as assigned by the supervisor or manager.
Additional Responsibilities
  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Supportive Functions
  • Attend mandatory meetings, including divisional meetings, staff meetings, etc.
  • Participate in community events and ensure corporate social responsibility goals of the company are met.
  • Utilize traditional software programs, such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental specific systems used.
  • Keep work area clean and organized.
  • Ensure confidential documents are kept in a secured area.
  • When disposing confidential documents containing personally identifiable information, they must be shredded or pulverized.
  • Complete other duties as assigned by the Department Head.
  • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
  • Ensure compliance with the company's policies and procedures.
Requirements
  • 3+ years' experience in a senior sales role managing multiple resorts preferably in the USA.
  • Strong knowledge and understanding of resort and city hotels.
  • Strong knowledge of Tour Operator, FIT, Wholesale, and Leisure segments.
  • Passionate about hotel sales and goal-driven.
  • An excellent relationship builder, confident in working with other teams and leaders.
  • Problem-solving ability.
  • Exceptional interpersonal skills, strong ability to communicate in English, both orally and in writing, with guests and employees.
  • Ability to work under pressure and deal with stressful situations during busy periods.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Must have a strong work ethic, be a self-starter, innovative, organized, efficient, and able to prioritize multiple projects while working with a team.
  • Ability to walk, stand, and/or bend continuously to perform essential job functions.
  • Proficient in Windows Office: Word, Excel, PowerPoint, Publisher, etc.