Associate HCM Specialist

1 week ago

Cleveland, Ohio, United States Heartland Payment Systems Full time
About the Role

At Heartland Payment Systems, we're dedicated to providing innovative technology solutions that enable our customers to thrive. As an Associate HCM Specialist, you'll play a critical role in implementing specialty services and integrations for our clients, ensuring a seamless onboarding experience.

Key Responsibilities
  • Implement new products and integrations for clients, ensuring timely and efficient setup
  • Conduct comprehensive client training and demos, ensuring they're equipped to maximize the value of our solutions
  • Collaborate closely with cross-functional teams, including Client Services, Implementation, and Sales, to deliver exceptional client experiences
  • Manage complex client escalations, providing timely and effective resolutions
  • Develop and deliver training programs for front-line employees and clients, enhancing their knowledge and skills
  • Stay up-to-date with Heartland system enhancements and product releases, ensuring our clients receive the latest benefits
Requirements
  • Proven knowledge of specialty products and integrations, with the ability to triage and implement multiple solutions
  • Basic understanding of the Heartland payroll system, with a focus on delivering accurate and timely results
  • Strong adherence to Global Payments data security policies, ensuring the confidentiality and integrity of client data
  • Excellent time management and organizational skills, with the ability to work independently and prioritize tasks effectively
  • Strong troubleshooting and problem-solving skills, with a customer-centric approach
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
  • Detail-oriented and organized, with a focus on delivering high-quality results
  • Ability to multitask and adapt to changing priorities, with a flexible and collaborative mindset
  • Working knowledge of basic office technology, including G-Suite tools
  • Bachelor's Degree or equivalent work experience (1-2 years in payroll, implementation, or product-related roles)
What We Offer

As an Associate HCM Specialist at Heartland Payment Systems, you'll enjoy a dynamic and supportive work environment, with opportunities for growth and development. We're committed to fostering a culture of inclusivity, diversity, and respect, where every employee feels valued and empowered to succeed.

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