IT Support Specialist

1 week ago

Cleveland, Ohio, United States Heinen's Grocery Store Full time

Company Overview:

Established in 1929, Heinen's is a distinguished grocery store chain recognized for its exceptional products and customer service. With a legacy now entering its fourth generation of ownership, Heinen's operates 23 locations and maintains two distribution centers, a food production facility, and a corporate headquarters. Our culture prioritizes our associates, promoting a quality work-life balance through competitive compensation, professional growth opportunities, generous paid time off, and flexible work schedules.

Position Summary:

The IT Support Specialist plays a crucial role in addressing initial IT troubleshooting inquiries from associates across the organization. This position demands a commitment to delivering outstanding service to internal customers, ensuring their needs are met even under pressure. The specialist will engage with various technologies, including both hardware and software, on a daily basis.

Moreover, this role includes participation in an on-call rotation approximately every three weeks, covering evening and weekend hours. On-call shifts come with additional pay incentives.

Key Responsibilities:

  • Respond promptly and proactively to all IT-related phone calls and emails.
  • Open support tickets, resolve issues, or escalate as necessary.
  • Assist customers with urgency and professionalism.
  • Collaborate effectively with IT team members to fulfill customer requests.

Qualifications:

  • High school diploma or equivalent is required.
  • Strong verbal and written communication skills.
  • Proficient in computer applications, particularly Microsoft Office and Windows.
  • Ability to think critically and work collaboratively to achieve effective solutions.
  • Courteous and friendly phone manner.
  • Adaptable and flexible, capable of handling unexpected situations.
  • Sound decision-making skills in a fast-paced environment.
  • Availability to work standard business hours, Monday through Friday.

Heinen's, Inc. is committed to providing equal employment opportunities to all individuals, regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by law.

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