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IT Support Specialist
2 months ago
Company Overview:
Heinen's is a distinguished grocery store chain established in 1929, recognized for its exceptional product quality and superior customer service. With a legacy that has now transitioned to the fourth generation of ownership, Heinen's operates 23 locations and maintains a commitment to an associate-first culture that prioritizes the well-being of every team member. We provide a competitive compensation package, opportunities for professional growth, generous paid time off, and balanced work schedules.
Position Summary:
The IT Support Specialist plays a crucial role in addressing initial IT troubleshooting inquiries from associates across the organization. This position demands a commitment to delivering outstanding service, ensuring that internal customers receive the support they need, even in challenging situations. The specialist will engage with various technologies, both hardware and software, on a daily basis.
Moreover, this role requires participation in an on-call rotation approximately every three weeks, covering evening and weekend hours, with additional compensation for on-call shifts.
Key Responsibilities:
- Respond promptly and proactively to all IT-related phone calls and emails.
- Open support tickets, resolve issues, or escalate as necessary.
- Assist customers with urgency and professionalism.
- Collaborate effectively with IT team members to fulfill customer requests.
Qualifications:
- High school diploma or equivalent is mandatory.
- Strong verbal and written communication skills.
- Proficient in computer applications, particularly Microsoft Office and Windows.
- Ability to think critically and work collaboratively to achieve effective solutions.
- Friendly and professional phone etiquette.
- Adaptable and flexible, capable of managing unexpected challenges.
- Sound decision-making skills in a fast-paced environment.
- Availability to work standard business hours, Monday through Friday.
Heinen's, Inc. is committed to providing equal employment opportunities to all individuals, regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by law.
