Fitness Team Ambassador

6 days ago


Cleveland, Ohio, United States Planet Fitness - Full time

At Planet Fitness, we're passionate about helping our members achieve their fitness goals and live healthier lifestyles. As a Fitness Team Ambassador, you'll play a critical role in creating a positive member experience by providing exceptional customer service.

Job Summary

The Fitness Team Ambassador will be responsible for greeting members, prospective members, and guests, while providing a superior level of customer service. This includes handling front desk activities, such as answering phones, checking members into the system, and facilitating updates to member accounts.

About Us

Planet Fitness is a popular gym chain known for its Judgement-Free Zone philosophy. Our goal is to create a welcoming and inclusive environment that makes everyone feel comfortable and motivated to reach their fitness goals.

Key Responsibilities
  • Greet members, prospective members, and guests with a smile and provide exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Provide tours of the facility and answer questions from prospective members.
  • Maintain the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • High School diploma/GED equivalent required.
Benefits
  • Free black card membership.
  • Mentorship opportunities.
  • Ongoing leadership training.
  • Full-time employee health insurance.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Estimated salary: $35,000 - $45,000 per year, depending on location and experience.



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