Senior Solutions Architect

2 weeks ago

San Francisco, California, United States HashiCorp, Inc. Full time

As a Senior Solutions Engineer at HashiCorp, you will engage throughout the complete customer lifecycle, facilitating pipeline development, achieving technical success, onboarding, utilization, and renewal processes. Collaborating closely with sales executives, you will deliver technical insights, translating intricate subjects into business advantages surrounding Cloud, Security, and DevOps solutions.

In this position, you can anticipate...

  • Acting as a trusted advisor to designated accounts, technical teams, and business stakeholders during both pre-sales and post-sales phases.
  • Demonstrating exceptional communication abilities and the capacity to sway decisions through impactful presentations, demonstrations, technical interactions, and workshops.
  • Comprehending the customer's journey from their existing state to their desired future state by crafting a technical and business-oriented solution to promote adoption and growth following the initial sale and throughout the product portfolio.
  • Validating the business value of HashiCorp products in addressing the customer's challenges and enhancing their return on investment.
  • Regularly participating in post-sales initiatives such as customer quarterly business reviews, routine calls, hosting customer office hours, monitoring usage, and delivering roadmap sessions with minimal assistance.
  • Aiming to drive expansion within current product lines as well as the adoption of additional offerings.
  • Collaborating with cross-functional teams, including Solutions Architecture Specialists, Customer Success Managers, Product Management, and Engineering to ensure success throughout the customer journey.
  • Providing expert guidance on DevOps principles with robust knowledge in infrastructure architecture, cloud computing, IT operations, security, and development technologies and methodologies.
  • Establishing and maintaining a comprehensive understanding of the overall HashiCorp technology suite and the competitive landscape.
You might be an ideal candidate for our organization if you possess...
  • 5+ years of technical pre-sales or Sales Engineering experience, or equivalent background—practitioners are valued as well.
  • Expertise in grasping concepts and technologies related to DevOps, IT operations, security, cloud computing, microservices, containers, and scheduling platforms.
  • Familiarity and experience with existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others.
  • Experience in deploying software products or solutions to large and dynamic enterprise organizations.
  • A proven track record of thriving in a highly dynamic team environment focused on delivering above-industry-standard customer service.
  • The ability to travel as necessary, with domestic and occasional international travel required, varying by team (approximately 20-40%).

HashiCorp values diversity and equal opportunity. We are dedicated to forming a team that reflects a variety of backgrounds, perspectives, and skills. We believe that a more inclusive environment leads to a better company.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application processes.

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