Regional Operations Manager

2 weeks ago


Summerville, South Carolina, United States Atlantic Housing Foundation Full time

Overview:
As a Regional Operations Manager, you will oversee and collaborate with Community Managers across various properties to ensure adherence to corporate policies and operational excellence.

Key Responsibilities:

  • Team Leadership: Ensure the operational integrity of the portfolio, focusing on training, recruitment, and team development.
  • Employee Mentorship: Provide guidance and training to staff, ensuring compliance with organizational policies and procedures.
  • Customer Engagement: Deliver outstanding customer service in a professional manner.
  • Mission Alignment: Demonstrate a thorough understanding of the organization's mission and assist employees in achieving their goals.
  • Reporting and Analysis: Generate accurate reports on financial performance, budget variances, and strategic initiatives.
  • Budget Management: Collaborate with Community Managers to create and manage annual budgets, focusing on revenue and occupancy goals.
  • Capital Projects: Work with the Construction Manager to review and oversee capital improvement plans.
  • Market Analysis: Maintain a comprehensive understanding of local market trends and develop targeted marketing strategies.
  • Vendor Relations: Manage vendor contracts and negotiations.
  • Resident Relations: Support on-site teams in addressing tenant satisfaction and feedback.
  • Legal Guidance: Assist in routine legal matters, including evictions.
  • Asset Management: Develop management strategies for underperforming properties.
  • Compliance Oversight: Stay informed on legal developments affecting the business and ensure compliance with relevant regulations.
  • Process Enhancement: Contribute to ongoing process improvements and policy revisions.
  • Performance Reviews: Evaluate employee performance and make recommendations regarding compensation.
  • Property Inspections: Conduct regular inspections of properties to ensure marketability.
  • Risk Management: Collaborate with the Compliance department to minimize legal risks.

Qualifications:
The ideal candidate will possess the following:

  • A minimum of 5 years of experience in multifamily property management.
  • A college degree or equivalent experience.
  • Professional certification in property management (e.g., CPM, ARM, CAM).
  • Experience with affordable housing programs and related regulations.
  • Proficiency in property management software.
  • Strong leadership and team management skills.
  • Experience in employee performance evaluation and development.

Additional Information:
All information will be kept confidential in accordance with EEO guidelines.



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