Regional Operations Manager

2 weeks ago


Summerville, South Carolina, United States Atlantic Housing Foundation Full time

Position Overview

The Regional Operations Manager will oversee and collaborate closely with Community Managers across the designated regions, ensuring that all corporate policies and procedures are effectively implemented and adhered to. This role requires a demonstrated history of managing multiple multifamily properties, showcasing exceptional communication abilities and a proactive, solution-oriented mindset.

Key Responsibilities

  • Team Development: Maintain the operational integrity of the property portfolio, focusing on essential areas such as training, local recruitment, and team enhancement.
  • Mentorship: Provide guidance and training to employees, ensuring compliance with organizational policies and the capability to fulfill their roles effectively.
  • Customer Service: Uphold a high standard of customer service, ensuring professionalism in all interactions.
  • Mission Alignment: Exhibit a thorough understanding of the organization's mission, objectives, and goals, assisting employees in achieving these targets.
  • Reporting: Generate accurate and timely reports (monthly, quarterly, annually, and as needed) that detail financial performance, budget discrepancies, market analyses, and strategic initiatives.
  • Budget Management: Advise Community Managers in the formulation and execution of annual budgets, focusing on expense management and the attainment of organizational goals.
  • Capital Projects: Collaborate with the Construction Manager and Director of Operations to evaluate and oversee capital improvement plans, ensuring adherence to budgetary constraints.
  • Market Analysis: Maintain an in-depth understanding of local market conditions and competitive landscapes, developing tailored marketing strategies accordingly.
  • Vendor Relations: Manage vendor relationships, including soliciting bids and negotiating contracts.
  • Tenant Engagement: Support on-site teams in addressing tenant satisfaction issues, tracking feedback, and implementing responsive action plans to enhance satisfaction ratings.
  • Operational Excellence: Ensure that property operations align with the organizational standards, providing prompt and effective service to residents.
  • Legal Guidance: Assist on-site staff with routine legal matters, including evictions.
  • Asset Management: Develop management strategies for underperforming properties, monitoring financial performance and establishing improvement budgets.
  • Compliance: Stay informed on federal and state regulations affecting the business, ensuring adherence to Fair Housing, EEO, OSHA, and ADA standards.
  • Process Optimization: Contribute to ongoing process enhancements, revising policies and procedures as necessary.
  • Performance Evaluation: Conduct employee performance reviews and make recommendations regarding compensation.
  • Site Inspections: Regularly inspect properties within the region to ensure marketability and operational standards are met.
  • Risk Management: Collaborate with the Compliance department to mitigate potential legal risks through proper training and education for on-site staff.

Qualifications

  • A minimum of 5 years of experience in multifamily property management.
  • A college degree or equivalent relevant experience.
  • Professional certification in property management (e.g., CPM, ARM, CAM).
  • Experience with affordable housing programs and associated regulations.
  • Proficiency in property management software.
  • Proven ability to recruit, manage, and develop both office and maintenance teams.
  • Experience in evaluating employee performance and fostering team development.

Additional Information

All candidate information will be treated confidentially in accordance with EEO guidelines.



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