Installation Technician

2 weeks ago


Topeka, Kansas, United States Mercury Broadband Full time
Field Services Technician Overview

Are you a practical individual driven by results? Do you find satisfaction in providing services that enhance customer connectivity? This role allows you to build personal relationships as you engage directly with customers, utilizing your own vehicle, managing your own schedule, and more.

About the Company: Mercury Broadband is a prominent provider of high-speed Internet and digital phone services. Established in Topeka, KS, the company recognized the demand for Broadband Internet access in rural areas. A unique approach was developed to serve these "last-mile" customers by extending high-capacity fiber optic networks combined with the reliability and flexibility of wireless technologies. Since connecting its first subscriber in December 2007, Mercury Broadband has expanded its network, now headquartered in Kansas City, providing Internet access across five states in the Midwest.

Position Summary: The Field Services Team at Mercury Broadband serves as the face of the company. Team members are expected to maintain a professional demeanor and appearance while being attentive to customer needs. Field Services personnel must be thorough and conscientious in their work, adhering to installation and safety protocols as well as guidance from the Field Team Leader.

Job Location: Topeka, Kansas
Employment Type: Full-Time
Salary: Competitive Pay - $20.00/hr based on experience
Benefits: Health, Vision, Basic Dental & Life Insurance, Short-Term Disability, Long-Term Disability, 401k, Paid Time Off, Paid Training

Key Responsibilities:

  • Install broadband equipment at customer locations
  • Engage with subscribers and represent the company professionally
  • Configure and connect customer equipment to the Mercury Network
  • Troubleshoot customer broadband equipment
  • Support the sales team with localized marketing initiatives

Skills & Requirements:

  • Adhere to cabling procedures for residential and commercial installations
  • Comfortable working in various environments including ladders, roofs, attics, and confined spaces
  • Basic mechanical aptitude
  • Ability to operate hand and power tools
  • Proficient with basic computer skills
  • Understanding of computer networking principles
  • Utilize PC applications for programming and diagnosing communication equipment
  • Valid driver's license with a clean driving record
  • Self-motivated and customer service-oriented
  • Effective communication skills, both verbal and written

Training Provided:

  • Safety training
  • OSHA Certifications
  • Installation and equipment training
  • Ethernet wiring
  • Networking concepts and training
  • VoIP training

Mercury Broadband is dedicated to fostering a diverse and inclusive workplace. The company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. Individuals with disabilities who require accommodations are encouraged to contact the Human Resources Department.



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