Warehouse Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Warehouse Customer Service team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our external and internal customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Maintain heavy daily telephone contact with external and internal customers regarding product information, needs, and availability.
- Enter orders into the systems and expedite them according to established processes and procedures.
- Respond to customer requests to ensure the highest level of customer service.
- Follow up with customers regarding the status of their open orders and relay shipping information.
- Utilize CRM solutions to initiate and process customer cases and create and maintain reports.
- Initiate and process customer claims and disputes.
- Distribute customer email inquiries to the appropriate branch personnel.
- Perform assigned tasks utilizing standard work and policies to ensure the highest levels of safety and quality.
- Assist with inventory tracking, maintenance, and overall restocking efforts of the branch.
- Meet and greet all will-call customers and ensure their orders are completed expeditiously.
- Review dealer web orders to determine if they require special handling due to inventory, location, or special shipping instructions.
- Operate forklift and other branch equipment as required.
- High school diploma/GED.
- Minimum of 2 years customer care experience in a manufacturing or distribution environment.
- Excellent communication, organization, and problem-solving skills.
- Strong computer skills.
- Some college or equivalent experience.
- Proficiency in Spanish.
We offer a full complement of employee benefits, including health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company-paid life insurance, wellness incentives, 401k, and vacation/PTO.
Chamberlain Group is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to fostering an environment where people of all backgrounds feel welcome.
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