Patient Experience Excellence Specialist

2 days ago


Houston, Texas, United States UTHealth Full time
Job Overview

We are seeking a highly motivated and detail-oriented Patient Experience Excellence Specialist to join our team at UTHealth Houston. This is an excellent opportunity for individuals who are passionate about delivering exceptional patient care and improving the overall healthcare experience.

The ideal candidate will have 2 years of experience in patient advocacy, customer service, or a related field and possess a Bachelor's Degree in any discipline. As a Patient Experience Excellence Specialist, you will be responsible for implementing processes and initiatives to enhance patient satisfaction and improve hospital-wide service excellence.

Key Responsibilities:

  • Focusing on patient experience implementation of strategies to increase patient satisfaction and hospital-wide service excellence.
  • Collaborating with staff and leadership to develop innovative and proactive hospital-wide and department-specific programs.
  • Providing coaching and training to staff on best practices consistent with patient experience and service excellence.

Benefits:

  • A competitive salary ranging from $65,000 to $85,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous paid time off policy.
  • Opportunities for professional growth and development in a dynamic and supportive work environment.

About Us:

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy.



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