Patient Experience Specialist

7 days ago


Houston, Texas, United States Houston Methodist Full time
Job Description

We are seeking a skilled Patient Experience Specialist to join our team at Houston Methodist. This role will play a critical part in delivering exceptional patient experiences through efficient and timely check-in/check-out processes, appointment scheduling, and other related functions.

Responsibilities:
  • Patient Check-In/Check-Out Functions: Ensure accurate and timely processing of patient information, including registration, scheduling, and financial clearance activities.
  • Scheduling and Registration: Perform complex scheduling processes, manage add-ons, reschedules, and cancellations, and maintain accurate records.
  • Patient Flow Coordination: Coordinate patient flow, ensuring consistency, timeliness, and expert skill while meeting priority standards.
  • Role Model and Mentor: Function as a role model and mentor for less experienced staff, providing guidance and support to ensure seamless service delivery.
Requirements:
  • Bachelor's degree or equivalent experience;
  • At least five years of experience in a related healthcare role, with three years in a leadership or supervisory capacity;
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, physicians, and colleagues;
  • Strong problem-solving and analytical skills, with the ability to adapt to changing priorities and situations;
  • Basic computer skills and proficiency in software systems, including electronic medical records;
  • Knowledge of revenue cycle components and insurance requirements for reimbursement.
Benefits:
  • Competitive salary range: $65,000 - $85,000 per annum, depending on experience;
  • Comprehensive benefits package, including medical, dental, and vision coverage;
  • Retirement plan with employer match;
  • Generous paid time off and holidays;
  • Professional development opportunities and education assistance program.
About Us:

Houston Methodist is a world-renowned academic medical center dedicated to delivering exceptional patient care, advancing medical knowledge, and fostering innovation. Our team is passionate about improving lives and transforming healthcare through cutting-edge technology, research, and education.



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