Patient Experience Specialist
20 hours ago
As a Patient Experience Specialist, your primary responsibilities will include:
- Establishing a rapport with patients and their families to determine and coordinate nutrition needs and food preferences;
- Responding to complaints and concerns of patients/families and communicating identified issues to the assigned nurse or Charge Nurse;
- Working with Marriott Food Service to limit or resolve delays in service, communicating delays to patients and families with a face-to-face interaction, providing an estimated time of resolution;
- Acting as an intermediary to Marriott Food Service on behalf of patients and their families;
- Interacting with patients/families/customers utilizing feedback to improve and reinforce positive patient experience;
- Consulting, collaborating, and cooperating with colleagues, peers, supervisors, and other healthcare providers in a professional manner to improve the quality, effectiveness, and efficiency of patient care;
- Understanding and practicing regulatory agency standards and department/organization policies/procedures, including but not limited to OSHA, HIPAA, Infection Control, Environment of Care, National Patient Safety Goals, patient care, food service policies/procedures;
- Ordering specialty supplies from appropriate vendors;
- Checking daily to ensure scheduled breakfast, lunches, and dinners are ordered appropriately from the Marriott partner restaurant;
- Ensuring proper timeliness of food delivery, including coffee and tea times;
- Maintaining adequate stock of supplies for kitchen and patient rooms;
- Maintaining kitchen to meet regulatory standards;
- Preparing and maintaining clean coffee pots and brewing fresh coffee daily and throughout the day;
- Daily loading/unloading of dishwashers; placing in appropriate shelving;
- Replenishing and serving patient meals timely and accurately;
- Coordinating meal pick-up and delivery with the Marriott partner restaurant;
- Using safe food handling practices in accordance with appropriate regulatory standards;
- Emptying kitchen trash cans and removing leftover items/equipment from patient rooms daily.
Qualifications
To be successful in this role, you must possess a High School Diploma/GED and hold ServSafe Food Handlers certification. Additionally, you should be customer-service oriented and present a professional image, proficient in the English language, able to pay attention to detail, follow procedures, and work effectively with others. The ability to thrive in a fast-paced, dynamic environment, maintain a positive attitude, and lift up to 35 lbs is also essential.
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