Member Experience Specialist

1 day ago


Houston, Texas, United States TDECU Full time
About the Job

We are seeking a highly skilled Member Experience Specialist to join our team at TDECU. This role is ideal for individuals who are passionate about delivering exceptional customer service and creating memorable experiences for our members.

Job Description

The Member Experience Specialist will be responsible for providing world-class service to our members, processing transactions, opening and maintaining deposit accounts, and resolving issues in a timely and friendly manner. They will also be expected to achieve personal sales goals by cross-selling platform products and building strong relationships with members.

In addition, the Member Experience Specialist will need to have a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

This is an excellent opportunity for individuals who are looking to grow their careers and make a real difference in the lives of our members.

Requirements
  • High School Diploma or equivalent required; additional training preferred
  • 1-3 years of experience in customer service or a related field preferred
  • Strong attention to detail and excellent communication skills
  • Ability to work effectively in a fast-paced environment
  • Ability to achieve personal sales goals
Salary and Benefits

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About TDECU

TDECU is a not-for-profit financial cooperative dedicated to serving the financial needs of its members. We are committed to providing exceptional service, innovative solutions, and a positive member experience.



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