Food and Beverage Server

6 days ago

Baltimore, Maryland, United States The Ivy Hotel Full time
About The Ivy Hotel

The Ivy Hotel is a prestigious member of the Relais & Chateaux organization, offering an exceptional opportunity to grow and develop your skills in the luxury hospitality industry.

Job Summary

We are seeking a highly motivated and professional Food and Beverage Server to join our team. As a key member of our dining room staff, you will be responsible for delivering exceptional service to our guests, ensuring a memorable and enjoyable dining experience.

Key Responsibilities
  • Ensure proper setup of all service areas, maintaining a clean and organized environment.
  • Maintain a working knowledge of menu and ingredients, providing explanations and recommendations to guests as requested.
  • Deliver exceptional service, ensuring that all guests' needs are met and exceeded.
  • Enter all orders into the POS system, ensuring accuracy and efficiency.
  • Be responsible for the running of your station, private function, or room service, ensuring seamless execution.
  • Ensure that company policies, vision statement, and departmental objectives are followed at all times.
  • Obtain feedback from guests to improve service and pass on to management.
  • Greet all guests and owners by appropriate title and last name, providing a warm and welcoming experience.
  • Contribute to the formulation and review of risk assessment for the work areas.
  • Take responsibility for monitoring and reporting any health and safety issues to management.
  • Employ safe practices, act as a role model, and provide guidance to staff to ensure that their safety and that of guests is protected.
  • Be fully aware of the hotel's fire and safety procedures and health and safety regulations.
  • Liaise with managers to ensure tight stock control and budgeted margins are achieved.
  • Communicate with management to ensure products, supplies, and equipment are ready and available for the execution of service.
  • Ensure all appliances, fixtures, and fittings are safe and work in accordance with health & safety regulations, and report any faults to management.
  • Assist with special events as needed.
  • Report for duty on time and in full uniform, according to appearance and grooming standards.
Requirements
  • High School diploma or equivalent.
  • Two years of related experience and/or Culinary Program curriculum, or equivalent combination of education and experience.
  • High level of professionalism.
  • Knowledge of the area, or willingness to learn.
What We Offer
  • Competitive pay.
  • Great health and dental insurance.
  • Disability and life insurance options.
  • Retail and hospitality perks.
  • Free, high-quality meal when working.
  • Free parking.
  • Subsidized learning opportunities.
  • Paid vacations and holidays.
  • Retirement savings plan.
  • Supportive staff culture.
  • Extensive career advancement opportunities.
About Us

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check and pre-employment drug test conducted in accordance with applicable federal, state, and local laws. The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.

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