Customer Support Representative

3 weeks ago


Lynn, Massachusetts, United States Virtual Full time
Job Summary

As a Customer Support Specialist at Virtual, you will serve as the first point of contact for customers, providing timely and effective support to resolve their inquiries and issues. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities:

Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a professional and courteous manner
Collaborate with internal teams to resolve complex customer issues
Maintain accurate records of customer interactions and issues
Participate in ongoing training and development to improve customer support skills

Requirements:

Associate's degree or equivalent experience
1+ year of customer support experience
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Basic computer skills and proficiency in CRM software

What We Offer

Competitive hourly rate
Opportunities for professional growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance


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