Patient Service Representative, Multispecialty

4 weeks ago


Lynn, Massachusetts, United States Mass General Brigham Full time
About Us

Salem Hospital is a leading healthcare provider on the North Shore, offering comprehensive care and a commitment to exceptional quality, safety, and kindness.

As a member of Mass General Brigham, we provide patients with access to world-class sub-specialists through clinical collaborations.

The Opportunity

We are seeking a full-time Patient Service Representative to support our Lynn office. The ideal candidate is someone who wants longevity in their career and to be part of a dynamic team.

We value diversity, equity, and inclusion, and strive to build a workforce that reflects the communities we serve.

Responsibilities
  • Schedule appointments and obtain Prior Authorizations from insurances when needed.
  • Check-in patients, answer questions, and assist with pre-visit paperwork.
  • Complete forms, collect co-payments, and schedule follow-up appointments.
  • Field incoming telephone calls and triage appropriately.
  • Monitor patient flow and waiting room activity.
Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting.

2 years of experience working in a community-based medical practice is preferred.

Epic experience is also preferred.



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