Automotive Service BDC Representative

2 weeks ago


Lynn, Massachusetts, United States Pride Motor Group Full time

Pride Motor Group is seeking a skilled Service Business Development Center (BDC) Representative to join our team. As a BDC Representative, you will be responsible for making service appointments for customers and serving as the front line of communication in their service experience.

Key Responsibilities:
  • Answer all incoming phone calls and schedule service appointments.
  • Make outbound calls to generate service appointments and log customer comments.
  • Schedule follow-up contact if no appointment is made.
  • Reschedule no-show customer appointments.
  • Schedule future contact as needed.
  • Generate emails to automatically schedule follow-up reminders for next contact.
  • Contact customers based on current marketing initiatives.
  • Respond to customer website requests.
  • Contact internet customers via email and phone to schedule a service appointment.
Requirements:
  • Excellent follow-up skills.
  • Previous experience with phones or telemarketing experience highly preferable.
  • Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
  • First-class verbal, written, and communication skills, including the ability to initiate dialogue with the Service Manager and communicate effectively and efficiently.
  • Organized, multi-tasked, self-motivated, with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment.
  • Able to sit and work at a computer keyboard for extended periods of time.
  • Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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