Customer Experience Representative

4 weeks ago


Kansas City, Missouri, United States British Swim School Full time

About the Role:

The Customer Experience Specialist, also known as a Deck Ambassador, plays a vital role in providing an exceptional customer experience at our swim school. This position is responsible for ensuring the pool deck area is set up and broken down before and after each shift, checking water chemistry and temperature, and welcoming students and parents to the pool deck area.

Key Responsibilities:

  • Setting up and breaking down the pool deck area before and after each shift
  • Checking water chemistry and temperature prior to swim lessons
  • Welcoming students and parents to the pool deck area
  • Answering customers' questions about their account, their child's progress, or about the program
  • Assisting swim instructors and managers when needed during swim lessons
  • Posting media content and monitoring social media platforms

Requirements:

  • Excellent interpersonal communication and organizational skills
  • Have a responsible and professional demeanor
  • Preferred qualifications include 1+ years of customer service experience and Lifeguarding/First Aid/CPR/AED Certification(s), which may be obtained during training

About Us:

At British Swim School, we strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Compensation: $16.50 per hour

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of our team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.



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