Customer Experience Ambassador

1 week ago


Kansas City, Missouri, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities

  • Customer Engagement
    • Provide personalized service to customers, responding to their needs and preferences
    • Engage with customers to understand their project needs and provide recommendations
    • Ensure a seamless shopping experience, from product selection to checkout
  • Sales and Merchandising
    • Drive sales growth through effective product knowledge, suggestive selling, and visual merchandising
    • Stay up-to-date on product information, promotions, and sales trends
    • Maintain a high level of product knowledge to provide expert advice to customers
  • Store Operations
    • Contribute to a positive and productive store environment
    • Support store operations, including receiving, stocking, and maintaining a clean and organized sales floor
    • Collaborate with colleagues to achieve sales goals and meet customer needs

Requirements

  • Education
    • High school diploma or equivalent required
  • Experience
    • No prior experience required, but a customer-centric background is preferred
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and adapt to changing situations
    • Strong product knowledge and sales skills
    • Ability to lift up to 49 pounds and stand for long periods

Working Conditions

  • Work in a retail environment with frequent standing, walking, and lifting
  • May be required to work a varied schedule, including evenings, weekends, and holidays


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