Customer Experience Ambassador
3 weeks ago
Join Hendrick Lexus North (Kansas City) in Kansas City, Missouri, as a Customer Service Representative and play a vital role in creating a welcoming atmosphere for our guests. This full-time position offers a competitive salary range of $40,000 - $55,000 per year, depending on experience.
Job Summary
As a Customer Experience Ambassador, you will ensure that our guests receive exceptional service and attention. Your primary responsibilities will include:
- Providing a warm and welcoming environment for guests, including their children and fellow teammates
- Managing the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- Tracking and filtering all incoming calls and taking messages
- Communicating effectively with the Guest Services Manager and Greeters
- Producing Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guest Services reports)
- Walking around the showroom hourly to offer refreshments to guests
- Providing a clean and comfortable environment for our guests
- Participating in required training and following Safeguards rules and regulations
Responsibilities
As a Customer Experience Ambassador, you will be responsible for:
- Managing the front desk and providing exceptional customer service
- Answering incoming phone calls in a courteous, prompt, and professional manner
- Directing phone calls to the appropriate person and taking accurate messages
- Directing customers to the appropriate person or department
- Reconciling/updates data entry with dealership software
- Providing new hire Customer Management training when requested
- Maintaining CSI at or above Company standards
- Maintaining an organized, clean, and safe work area
- Participating in required training and following Safeguards rules and regulations
- Records all hours worked accurately in company timekeeping system
Requirements
To be successful in this role, you will need to have:
- A high school diploma or equivalent
- Up to 3 years of customer service experience
- Excellent interpersonal, communication, and organizational skills
- Intermediate skills in Microsoft Office Products
- An ability to learn Dealership Management System and web-based applications utilized in operations
- A valid driver's license
Benefits
Hendrick Lexus North (Kansas City) offers a comprehensive benefits package, including:
- A competitive salary range of $40,000 - $55,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan
- Tuition reimbursement
- A generous PTO policy
- A fun and dynamic work environment
What We Offer
Hendrick Lexus North (Kansas City) is a leading automotive group with a commitment to excellence and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.
How to Apply
To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you
Equal Opportunity Employer
Hendrick Lexus North (Kansas City) is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.
About Hendrick Automotive Group
Hendrick Automotive Group is a leading automotive group with a commitment to excellence and customer satisfaction. We operate a network of dealerships across the United States, offering a wide range of vehicles and services. Our mission is to provide exceptional customer service and create a positive experience for our guests.
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