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Optical Customer Support Specialist

2 months ago

Lawrenceville, Georgia, United States Global Channel Management Full time
Position Overview:

The Optical Customer Support Specialist plays a crucial role in delivering exceptional service to our clients. This position requires a minimum of 1 year of relevant experience in the eyewear industry.

Key Qualifications:
- Proven experience in eyewear customer service
- High school diploma or equivalent
- Proficient in telephone and email communication etiquette
- Strong active listening skills
- Familiarity with digital communication platforms including email, instant messaging, and chat services

Core Responsibilities:
- Deliver outstanding customer service by managing inbound and outbound communications via phone, email, and chat
- Address customer inquiries and concerns promptly, ensuring a high level of satisfaction
- Process orders and manage order revisions efficiently
- Respond to technical questions related to optical products
- Proactively resolve customer issues and concerns
- Oversee customer order statuses, ensuring timely updates and communication
- Perform additional tasks within the customer service department as needed
- Maintain a tidy and organized workspace
- Adhere to all company policies, procedures, and safety regulations.