Patient Service Coordinator

2 days ago


Oak Lawn, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients.

Key Responsibilities
  • Provide efficient and high-quality service to patients, including greeting and registering patients, coordinating scheduling, and answering incoming telephone calls.
  • Accurately identify and verify patient information, including billing and demographic details.
  • Coordinate with clinical staff to ensure timely and accurate communication with patients.
  • Resolve patient inquiries and concerns in a professional and courteous manner.
  • Ensure accurate and timely billing and follow-up information.
  • Maintain confidentiality and handle sensitive patient information with discretion.
Requirements
  • High school diploma or equivalent required.
  • One to two years of related customer service experience preferred.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Knowledge of medical terminology and billing procedures a plus.
What We Offer

As a Patient Service Representative at Advocate Health, you will have the opportunity to work in a dynamic and supportive team environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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