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Patient Services Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities- Patient Services: Provide efficient and high-quality service to patients, including greeting and registering patients, coordinating scheduling, and answering incoming telephone calls.
- Billing Services: Ensure accurate and timely entry of billing information, review encounter forms for accuracy, and enter patient charges into the EMR system.
- Medical Record Services: Maintain confidentiality and ensure the availability of properly prepared patient medical records, daily schedules, and related forms.
- High school diploma or equivalent required.
- One to two years of related customer service experience preferred.
- Experience handling difficult callers/customers/patients.
- Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees.
