Lead Business Execution Consultant

4 weeks ago

Chandler, Arizona, United States Wells Fargo Full time
About this role:

Wells Fargo's IT Service Operations (ITSO) has an exciting opportunity for a Lead Business Execution Consultant in our ITSO Governance team. In this role, you will develop ways to assess immature environments, lead initiatives that are larger in scope and complexity, and provide recommendations on methodologies, practices, and processes to improve their maturity.

You will act as a liaison between the business area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved through process and control development. You will provide technical assistance in identifying, evaluating, and developing processes and their associated controls that are cost-effective and meet business requirements.

You will be responsible for organizing, leading, and facilitating quality assurance review activities associated with process and development activities. You will make an impact by leading quality assurance reviews to confirm the development of robust, repeatable, and sustainable processes to mitigate risk, guide consistent process, and control performance that assists with meeting business and regulatory requirements that supports all requisites of ITSO policies and standards.

You will facilitate quality assurance reviews and validation that the development of processes and their associated controls focus on efficiencies, risks, and ongoing process/control sustainment. You will focus on the identification of risks, controls, and efforts to remediate gaps as part of the quality assurance review activities.

Key Responsibilities:
  • Lead cross-functional teams to strategize, plan, and execute a variety of programs, services, and initiatives.
  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
  • Review strategic approaches and effectiveness of support function and business performance.
  • Perform assessments through fact-finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations.
  • Make decisions in highly complex and multifaceted situations requiring a solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
  • Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.
  • Lead the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and consumer experience.
  • Work independently and with peer group to resolve questions, assess user needs, and confirm business processes and controls are in alignment with established policies and frameworks.
  • Educate others about process strategy and approach for how processes and controls will be developed and maintained.
  • Act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to develop technical processes and controls to achieve greater efficiencies.
  • Influence, guide, and lead less experienced staff within the group.
  • Lead and perform Quality Assurance activities aligned to established ITSO Framework.
Requirements:
  • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 4+ years of experience in one or more of the following functional areas: business process or quality assurance.
  • MS Tool Suite proficiency.
  • Desired Qualifications:
    • Experience with Information Technology Infrastructure Library (ITIL) Framework.
    • Experience with Risk and Control Self-Assessment (RCSA) Framework.
    • Ability to be flexible and adjust plans quickly to meet changing business needs.
    • Knowledge and understanding of configuration management solutions for information security and compliance controls.
    • Knowledge and understanding of technology software/hardware and the asset management life cycle(s), configuration management, change and release management, service and availability management, incident and problem management, and service desk.
    • Ability to influence and collaborate at all internal organizational levels.
    • Ability to negotiate, influence, and collaborate to build successful relationships.
    • Strong relationship management skills.
    • Ability to assess issues, make quick decisions, implement solutions, and influence change.
    • Outstanding problem-solving and analytical skills with the ability to turn findings into strategic imperatives.
    • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
    • Ability to operate effectively in a geographically dispersed organization.
    • Excellent verbal, written, and interpersonal communication skills.

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