Operations Project Consultant

3 weeks ago


Chandler, Arizona, United States Bank of America Full time
Job Title: Operations Project Consultant

Job Summary:
Bank of America is seeking an experienced Operations Project Consultant to join our Consumer Client Experience Team. As a key member of the team, you will be responsible for executing internal control discipline and operational excellence within a Line of Business (LOB) supporting the Retail, Preferred and SB Complaints Program.

Key Responsibilities:
  • Assist in the execution of internal control discipline and operational excellence within the Consumer Bank.
  • Perform monitoring and testing of controls, identifying issues and control improvements for remediation.
  • Implement the use of optimized controls and enhanced Quality Assurance (QA) practices to support businesses in adherence to the Enterprise Complaints Standard.
  • Ensure timely execution of QA activities including control execution, case management, and results reporting.
  • Ensure accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.

Requirements:
  • Proven experience and in-depth knowledge of Enterprise Complaint requirements, Consumer's change tools and processes - Universal Change Risk assessment (UCRA), Capacity Sequencing (CAST).
  • Project management experience, including control, stakeholder, strategy planning and communication management.
  • Business control environment expertise/experience.
  • Ability to collaborate with and influence various leaders across the change process, including senior executives and strategic partners.
  • Must be able to adapt to a fast-paced/changing environment; flexible to balance multiple needs and competing priorities.
  • Outstanding verbal and written communication skills; ability to simplify and summarize complex topics.
  • Self-motivated and strong ability to work autonomously; Ability to grasp new concepts in short time frames.
  • Challenges end-to-end process efficiency and effectiveness, engage in data-driven decision-making and removes obstacles to optimize operations.
  • Inspects and challenges risk controls, governance to ensure the timely identification, escalation, debate and remediation of risk across the change environment.
  • Demonstrated ability to build partnerships and work with multiple partners.


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