Operations Project Consultant
3 weeks ago
Job Summary:
Bank of America is seeking an experienced Operations Project Consultant to join our Consumer Client Experience Team. As a key member of the team, you will be responsible for executing internal control discipline and operational excellence within a Line of Business (LOB) supporting the Retail, Preferred and SB Complaints Program.
Key Responsibilities:
- Assist in the execution of internal control discipline and operational excellence within the Consumer Bank.
- Perform monitoring and testing of controls, identifying issues and control improvements for remediation.
- Implement the use of optimized controls and enhanced Quality Assurance (QA) practices to support businesses in adherence to the Enterprise Complaints Standard.
- Ensure timely execution of QA activities including control execution, case management, and results reporting.
- Ensure accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.
Requirements:
- Proven experience and in-depth knowledge of Enterprise Complaint requirements, Consumer's change tools and processes - Universal Change Risk assessment (UCRA), Capacity Sequencing (CAST).
- Project management experience, including control, stakeholder, strategy planning and communication management.
- Business control environment expertise/experience.
- Ability to collaborate with and influence various leaders across the change process, including senior executives and strategic partners.
- Must be able to adapt to a fast-paced/changing environment; flexible to balance multiple needs and competing priorities.
- Outstanding verbal and written communication skills; ability to simplify and summarize complex topics.
- Self-motivated and strong ability to work autonomously; Ability to grasp new concepts in short time frames.
- Challenges end-to-end process efficiency and effectiveness, engage in data-driven decision-making and removes obstacles to optimize operations.
- Inspects and challenges risk controls, governance to ensure the timely identification, escalation, debate and remediation of risk across the change environment.
- Demonstrated ability to build partnerships and work with multiple partners.
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