Patient Access Representative

4 weeks ago


Puyallup Washington, United States CommonSpirit Health Full time

Job Summary:

This role is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.

Key Responsibilities:

  • Ensuring patient registration and check-in/check-out processes are accurate and efficient
  • Collecting and entering demographic and financial data in the patient's medical record
  • Gathering and validating insurance information using routine methods
  • Scheduling patient appointments and coordinating ancillary services
  • Collecting co-pays, co-insurance, and prior balances
  • Obtaining and processing referrals, authorizations, and pre-certifications for patients requiring ancillary testing and/or surgical procedures
  • Working with patients to ensure their referral needs are fulfilled and determining insurance benefit coverage for hardware-related items

Requirements:

  • One year of customer service work experience, with two years preferred
  • Healthcare or call center experience is a plus

About the Role:

This is a full-time position at the Franciscan Puyallup Primary Care Clinic in Puyallup, WA. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.



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