Technical Support Specialist
4 weeks ago
Congratulations on your interest in a career at Concordance Healthcare Solutions, where we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture foster a collaborative environment that values respect, commitment, and integrity. With over 900 employees working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
Job Description
We are seeking a highly skilled IT Administrator to support various technical areas with the organization, including forms design, UI design and deployment, BI Analytics tools, and IBM i systems operations. This role will ensure seamless operations and efficient processes by designing and deploying BI Analytics tools, resolving technical issues related to forms, UI, BI tools, and IBM i systems, and providing tier 2 technical support and training to end-users as needed. You will also work closely with other departments to understand business needs and deliver appropriate technical solutions.
Salary and Benefits
The estimated annual salary for this position is $65,000-$80,000, depending on experience. We offer great benefits, including health, life, dental, vision insurance, paid vacation and personal time, paid holiday, 401K retirement plan with company match, and profit sharing program. Additionally, you will be part of a dynamic team with opportunities for professional growth and development.
Required Skills and Qualifications
To be successful in this role, you will need a Bachelor's Degree in Business or related field, or equivalent combination of education and experience. Minimum of 2 years of experience in any technical area is required, with proficiency in IBM i system operations and experience with HTML and forms design. You must also be able to provide end-user support received via help desk tickets and have strong problem-solving skills and attention to detail. Excellent communication and collaboration skills are essential, as well as ERP system knowledge and features a plus. Ability to work collaboratively and participate in on-call rotations is also required.
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