Product Support Specialist
3 weeks ago
The ideal candidate will have excellent customer service skills and experience in electrical, lighting, or LEDs.
This role serves as the first line of contact for customers experiencing electronic issues with our LED products. Responsibilities include receiving and troubleshooting inbound customer calls, chats, and email inquiries. The successful candidate will also provide technical support for a wide range of products and customer applications, document issues appropriately, and make product recommendations to provide solutions for customer needs.
Responsibilities:
- Receive and troubleshoot inbound customer calls, chats, and email inquiries regarding electronic and product issues.
- Diagnose customer issues through a process of elimination by asking probing questions.
- Provide technical support for a wide range of products and customer applications.
- Offer easily understood answers adapted to the customers' situation.
- Document issues appropriately based on existing guidelines.
- Make product recommendations to provide solutions for customer needs.
Requirements:
- Customer service background with a passion for assisting others.
- Understanding of electronics and lighting concepts.
- Experience communicating with customers both verbally and in written form.
- Attention to detail, dependability, concern for others, and customer focus.
- Computer knowledge and typing skills
- Familiarity with eCommerce sites and the ability to navigate them.
- LED, lighting, or electrical experience strongly preferred.
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