Highly Skilled Technical Support Specialist

2 weeks ago


Kansas City, Missouri, United States CONEXON Full time

We are seeking a highly skilled Technical Support Representative to join our dynamic 24/7 call center team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our subscribers.

Key Responsibilities:
  • Client Support: Provide daily support to Conexon clients through various communication channels, including phone, email, and chat.
  • Cross-Functional Coordination: Collaborate and coordinate with different departments to resolve customer issues.
  • Troubleshooting: Rapidly identify problems, devise solutions, and implement step-by-step troubleshooting protocols to address technical challenges.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will have the opportunity to develop your skills and knowledge, working with cutting-edge technology and collaborating with a talented team.

Requirements:

  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent customer service and problem-solving skills.
  • Technical Aptitude: Analytical thinker with technical aptitude.

Salary Information: The estimated salary range for this hourly role is $18-$22 per hour, with eligibility for a pay differential for nights and weekends, and additional compensation for bilingual support.



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