Highly Skilled Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Representative to join our dynamic 24/7 call center team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our subscribers.
Key Responsibilities:- Client Support: Provide daily support to Conexon clients through various communication channels, including phone, email, and chat.
- Cross-Functional Coordination: Collaborate and coordinate with different departments to resolve customer issues.
- Troubleshooting: Rapidly identify problems, devise solutions, and implement step-by-step troubleshooting protocols to address technical challenges.
About the Role:
This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will have the opportunity to develop your skills and knowledge, working with cutting-edge technology and collaborating with a talented team.
Requirements:
- Education: High school diploma or equivalent required.
- Communication Skills: Excellent customer service and problem-solving skills.
- Technical Aptitude: Analytical thinker with technical aptitude.
Salary Information: The estimated salary range for this hourly role is $18-$22 per hour, with eligibility for a pay differential for nights and weekends, and additional compensation for bilingual support.
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