Technical Operations Specialist

3 weeks ago


Jefferson City, Missouri, United States Huber & Associates Full time
Job Title:

Sr. Network Operations Center Help Desk Specialist/Assistant Team Lead

Job Summary:

We are seeking a highly skilled Technical Operations Specialist to join our team at Huber & Associates. The ideal candidate will have excellent communication and technical skills, with the ability to work effectively in a fast-paced environment.

This role is responsible for providing technical support to clients, troubleshooting technical issues, and performing routine maintenance tasks. Additionally, the successful candidate will be able to train end-users on new technologies and provide expert advice on IT solutions.

As a member of our NOC team, you will be working closely with colleagues to resolve client issues and ensure seamless service delivery.

Responsibilities:
  • Provide technical assistance and support to clients via phone, email, or in-person
  • Troubleshoot complex technical issues and implement solutions
  • Maintain accurate records of client interactions and resolution outcomes
  • Develop and deliver training programs to end-users on new technologies
  • Collaborate with the NOC team to prioritize and manage client requests
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 2 years of experience in a help desk or technical operations role
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Strong knowledge of computer systems, software, and hardware
Estimated Salary:

$65,000 - $85,000 per year, depending on experience

About Us:

Huber & Associates is a woman-owned business enterprise (WBE) certified by the state of Missouri. We are committed to delivering exceptional IT solutions to our clients and fostering a collaborative work environment for our employees.



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