Hardware Support Engineer for Credit Control

3 days ago

Earth City, Missouri, United States Credit Control Full time

Welcome to a career opportunity at Credit Control, a dynamic company that has been recognized as the winner of Best Places to Work in Collections five years in a row. This prestigious recognition is a testament to our commitment to creating an exceptional work environment and supporting our team members' growth and development.

About the Role

As a System Support Specialist at Credit Control, you will play a critical role in maintaining the smooth operation of our computer systems, desktops, and peripherals. Your responsibilities will include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance. You will also be responsible for troubleshooting problem areas promptly and accurately, providing end-user training and assistance where required.

Key Responsibilities
  • Strategy & Planning
    • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC and server performance.
    • Accurately document instances of hardware failure, repair, installation, and removal.
    • Assist in developing long-term strategies and capacity planning to meet future computer hardware needs.
  • Support Development and Implementation
    • Conduct research on computer products in support of PC and server procurement and development efforts.
    • Evaluate and recommend hardware products for purchase.
    • Write technical specifications for purchase of PCs, servers, networking hardware, and related products.
    • Recommend, schedule, and perform PC and server hardware and peripheral equipment improvements, upgrades, and repairs.
  • Operational Management
    • Work with end users to identify and deliver required PC service levels.
    • Liaise with and provide training and support to end users and staff on computer operation and other issues.
    • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
    • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking products.
    • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
    • Receive and respond to incoming calls, pages, and/or emails regarding PC and/or hardware problems.
    • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
    • Monitor and test PC and server performance and provide PC and server performance statistics and reports.
    • Construct, install, and test customized configurations based on various platforms and operating systems. If necessary, liaise with third-party support and PC/server equipment vendors.
    • Provide guidance to junior members of the team as required.
    Requirements
    • Knowledge and Experience
      • Excellent technical knowledge of network and PC hardware.
      • Hands-on hardware troubleshooting experience.
      • Extensive equipment support experience with Windows.
      • Working technical knowledge of current network protocols, operating systems, and standards.
      • Ability to operate tools, components, and peripheral accessories.
      • Ability to read and understand technical manuals, procedural documentation, and OEM guides.
      • Ability to conduct research into PC and server issues and products as required.
      • Advanced knowledge in Microsoft Office applications.
    • Personal Attributes
      • Effective interpersonal skills and relationship-building skills.
      • Strong written and oral communication skills.
      • Ability to present ideas in user-friendly language.
      • Understanding of the organization's goals and objectives.
      • Self-motivated and directed.
      • Keen attention to detail.
      • Analytical and problem-solving abilities.
      • Ability to effectively prioritize and execute tasks in a high-pressure environment.
      • Ability to work independently while functioning within a team-oriented, collaborative environment.
      • Strong customer-service orientation.
      Work Conditions
      • Ability to sit for eight hours per day.
      • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand, and power tools as well as handle other computer components.
      • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

We offer a competitive salary range of $35,000 to $55,000 per year, depending on your level of experience and qualifications. Our benefits package includes medical, dental, and vision coverage, life insurance, paid time off, paid vacation time, paid holidays, paid bereavement, paid training, 401(k) with company match, annual retention bonus, professional development grant program, employee assistance program, ongoing contests and prizes, annual company events, and company referral program. We also offer ADP Lifemart Employee Discounts.

Please note that this is a full-time, on-site position with a fixed schedule. Telecommuting and flex time are not available in this support role. Applicants who do not submit a cover letter with salary requirements will not be considered for this opportunity.

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