Customer Support Associate
2 months ago
Company Profile- DaMar Staffing is a well-established organization with a focus on public transportation solutions.
Position Summary- This role is dedicated to delivering exceptional customer service within both call center and retail environments. Candidates should be adept at engaging with customers both face-to-face and over the phone, with an eye towards future leadership opportunities.
Key Responsibilities
- Provide accurate and timely information regarding transit routes, products, passes, services, and upcoming initiatives.
- Perform opening and closing tasks at the retail desk or call center, including cash handling, deposits, and reporting.
- Act as the initial point of contact for guests at the transit center, offering up-to-date information on routes, products, passes, and services.
- Guide guests on how to navigate the bus system and provide essential information as required.
- Ensure the availability and proper display of route information, pass inventory, and promotional materials.
- Support customer service projects and assist in executing surveys.
- Receive and address customer feedback and complaints to ensure effective resolution and quality assurance.
- Maintain comprehensive knowledge of company offerings, services, projects, and future plans.
- Be open to a flexible work schedule, including evenings and weekends.
- Willingness to take on additional responsibilities over time, such as managing daily sales transactions, generating monthly reports, processing purchase orders, and leading the customer service team.
- High School Diploma or equivalent; some college education is preferred.
- A minimum of 2 years of experience in retail, hospitality, customer service, or a related field is required.
- Familiarity with mass transit systems, particularly local transit.
- Bilingual or ASL skills are advantageous.
- Proficient in Microsoft Office Suite.
- Ability to thrive in a fast-paced environment with coaching support.
- Commitment to excellent attendance.
- Strong decision-making and problem-solving skills.
- Capability to work independently with minimal supervision.
- Comfortable with standing and sitting for extended periods and moving throughout the workday.
- Flexible day shift hours with potential rotating weekend shifts.
- Starting pay range: $14.00 to $15.00 hourly, based on experience, with competitive incentives available over time.
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