Help Desk Specialist

2 days ago


Reno, Nevada, United States NuAxis Innovations Full time
Help Desk Specialist

At NuAxis Innovations, we're on a mission to make customer experience the center of every government solution. As a Help Desk Specialist, you'll play a critical role in delivering exceptional support to our mobile and technologically equipped workforce.

Key Responsibilities:
  • Provide highly specialized and responsive support to our workforce
  • Evaluate and escalate requests to support partners throughout the Service and vendor support teams
  • Serve as a primary point of communication for the status of pending requests, service outages, and maintenance activities within the IT environment
  • Deploy, manage, and support IPads, tablets, mobile devices, and end-user desktops and laptops
  • Track server activity, perform upgrades of software, maintain computer hardware, and address questions about technical problems

We're looking for a talented and motivated individual who is passionate about delivering exceptional customer experiences. If you're a team player with a strong technical background and excellent communication skills, we'd love to hear from you.

About NuAxis Innovations:

We're an IT company with a unique mission to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. We're committed to creating a culture of innovation, collaboration, and customer-centricity.

What We Offer:

We offer a competitive salary range, a dynamic work environment, and opportunities for growth and development. We're an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.



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