Field Operations Manager

3 weeks ago


Richmond, Virginia, United States Aftermath Full time
Job Description

Ready to take on a challenging role in a dynamic and impactful environment? Aftermath Services is currently hiring a Field Supervisor for our Akron shop.

As a Field Supervisor, you will be responsible for effectively communicating and selling a tailored scope of work based on a thorough understanding of the client's needs, and obtaining sign-off to initiate work.

You will lead on-site customer interactions with empathy and professionalism, providing high-quality service and ensuring customer satisfaction throughout the biohazard remediation process.

Onsite supervision and support of the Technician(s) in various biohazard remediation projects, including suicides, homicides, unattended deaths, viral disinfection, and more.

Key Responsibilities:

  • Accurately estimate, recommend, and advise on project scopes, manage cleanups, and handle necessary paperwork.
  • Responsible for effectively communicating and selling a tailored scope of work based on a thorough understanding of the client's needs, and obtaining sign-off to initiate work.
  • Lead on-site customer interactions with empathy and professionalism, providing high-quality service and ensuring customer satisfaction throughout the biohazard remediation process.
  • Onsite supervision and support of the Technician(s) in various biohazard remediation projects, including suicides, homicides, unattended deaths, viral disinfection, and more.

Requirements:

  • You must be within a 50-minute drive to the shop to be available in the required time of receiving a service call.
  • You must also be willing to travel, and depending on the situation, be flexible with multi-day travel and overnights (we provide meal and lodging accommodations).
  • Must be 18 years of age or older.
  • Must have a valid driver's license and acceptable Motor Vehicle Record (MVR) or clean driving history.
  • Prior experience that demonstrates a strong work ethic and the ability to multi-task.
  • Ability to lift up to 50 lbs.

What We Offer:

  • Health, Dental & Vision Insurance
  • Flexible schedules
  • Paid training
  • Uniforms provided
  • Career growth and advancement

We have a hybrid pay structure, where you earn based on the work being performed. Our team's total earnings are comprised of two rates - Administrative and Job Time Hourly Rate. The administrative rate is a fixed rate of fifteen dollars per hour.

This is a full-time position.

We are currently searching for a Supervisor who is hardworking, compassionate, and has a strong desire to help families in need. This role is key for those looking to expand their leadership capabilities in a dynamic and impactful environment.

While prior experience in construction, demolition, restoration, and comparable industries are a plus, it is not required. Aftermath provides comprehensive training and certification on safety and compliance, biohazard cleanup process and procedure, and customer service.

We are committed to training our technicians for success.



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