Senior Operations Manager
4 weeks ago
ICF International, Inc. is seeking a highly skilled Senior Operations Manager to lead our Care Management Operations team. As a key member of our team, you will be responsible for overseeing the development and implementation of a national case coordination program for unaccompanied children in Office of Refugee Resettlement (ORR) custody.
The ideal candidate will have a strong background in child welfare, case management, and social services, with experience working with immigrant youth and families. You will be responsible for providing guidance and technical assistance to our Case Coordinators, ensuring that all related tasks are completed efficiently and in compliance with program policies and procedures.
This is a remote opportunity with occasional travel required. The successful candidate will be bilingual in English and Spanish and have a Master's degree in social work or a related field, or a Bachelor's degree with 8+ years of experience in a related field.
Key Responsibilities:
- Lead the development and implementation of a national case coordination program for unaccompanied children in ORR custody
- Provide guidance and technical assistance to Case Coordinators
- Ensure compliance with program policies and procedures
- Collaborate with government and care provider staff to ensure the safe and timely release of unaccompanied children
Requirements:
- Master's degree in social work or a related field, or a Bachelor's degree with 8+ years of experience in a related field
- 5+ years of experience working with immigrant youth and families
- Bilingual in English and Spanish
- Experience working in a consulting environment
- Strong project management skills
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