Patient Access Liaison

4 weeks ago


Livonia, Michigan, United States JobRialto Full time
Job Summary:

The Patient Access Representative plays a vital role in ensuring a positive customer experience at LabCorp. As a liaison between the organization and the customer/patient, this individual will provide product education and handle a wide range of inquiries in a courteous and professional manner.

Key Responsibilities:

- Serve as a liaison between LabCorp, customers, and patients to resolve routine requests and provide product information.
- Utilize strong communication skills to address customer inquiries and concerns via phone, email, or in-person.
- Collaborate with internal teams to ensure accurate and timely test results are communicated to clients.
- Maintain accurate records and databases to ensure HIPAA compliance and efficient customer service.

Requirements:

- High school diploma or equivalent experience.
- Previous customer service experience preferred.
- Strong communication and problem-solving skills.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.

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