Patient Access Liaison
4 weeks ago
The Patient Access Representative plays a vital role in ensuring a positive customer experience at LabCorp. As a liaison between the organization and the customer/patient, this individual will provide product education and handle a wide range of inquiries in a courteous and professional manner.
Key Responsibilities:
- Serve as a liaison between LabCorp, customers, and patients to resolve routine requests and provide product information.
- Utilize strong communication skills to address customer inquiries and concerns via phone, email, or in-person.
- Collaborate with internal teams to ensure accurate and timely test results are communicated to clients.
- Maintain accurate records and databases to ensure HIPAA compliance and efficient customer service.
Requirements:
- High school diploma or equivalent experience.
- Previous customer service experience preferred.
- Strong communication and problem-solving skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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