Patient Access Liaison

4 weeks ago


Livonia, Michigan, United States JobRialto Full time
Job Summary:

As a Patient Access Representative at JobRialto, you will serve as the primary point of contact between our organization and patients, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities:

  • Act as a liaison between JobRialto, customers, and patients, resolving routine requests and inquiries.
  • Provide product education and information to customers, utilizing protocol procedures to ensure a positive experience.
  • Qualify and establish new customers, working in multiple databases to research complex issues and questions.
  • Notify clients of test results in a timely and accurate manner, reviewing test forms for accuracy and reporting discrepancies.
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.
Requirements:

  • High school diploma or equivalent experience.
  • Previous experience in customer service preferred.
  • Bachelor's degree preferred.
  • 02 years of experience.
Education: High School

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