Surgical Coordinator
3 weeks ago
At Cooper University Health Care, our commitment to delivering exceptional healthcare begins with our team. Our dedicated professionals are continually discovering innovative clinical solutions and enhancing access to the latest facilities, equipment, technologies, and research protocols. We prioritize our employees by offering competitive compensation, a comprehensive benefits package, attractive working conditions, and opportunities for professional growth and development.
Discover Why Cooper University Health Care is the Employer of Choice
Job SummaryThe Surgical Scheduler will be responsible for scheduling hospital outpatient-based services, including changing and canceling appointments, and performing other administrative duties as assigned. This role will serve as a liaison between patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
Key Responsibilities:
- Schedule hospital outpatient-based services, including changing and canceling appointments
- Interface with patients and clinical staff at procedural locations to communicate patient results and scheduling needs
- Support checkout at Gastroenterology's ambulatory office, scheduling patients for procedures after office visits
- Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed
- Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed calls for scheduling requests
- Responsible for the integrity of pre-registration, including accurate healthcare coverage
- Escalate operational, provider, or patient complaints along with other critical matters to leadership
- Knowledge of medical insurance and billing processes
- Must work well in stressful situations and display a high degree of efficiency at all times
- Strong emphasis on customer service
Requirements:
- 2-3 years of experience in a medical or office setting
- Outstanding organizational skills
- Typing speed of 35-45 WPM
- Medical transcription required
- High School Diploma or Equivalent required
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