Customer Service Leader

1 day ago


Madison Heights, Virginia, United States Food Lion Full time
About the Role

We are seeking a friendly and customer-focused Front End Associate to join our team. As a Front End Associate, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

Key Responsibilities:
  • Provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and use their name whenever possible
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Adhere to all company guidelines, policies and standard practices
Requirements:
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Must meet minimum age requirements to perform specific job functions
Physical Requirements:
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

Estimated Salary: $42,000 - $50,000 per year



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