Customer Service Ambassador

8 hours ago


Colonial Heights, Virginia, United States Pilot Company Full time

**About Us**

Pilot Company, a leader in the travel center and restaurant industry, is dedicated to providing exceptional customer service and creating a welcoming atmosphere for our guests.

We are seeking a highly motivated Customer Service Ambassador to join our team As a key member of our staff, you will play a crucial role in delivering outstanding customer experiences, ensuring a clean and safe environment, and contributing to a positive team culture.

**Competitive Salary**

The estimated annual salary for this position is $42,911 - $54,435, based on a 40-hour workweek and taking into account the starting hourly rate between $12.41 - $16.35. This compensation package reflects the company's commitment to rewarding its employees fairly for their hard work and dedication.

**Job Responsibilities**

  • Deliver Exceptional Guest Service: Provide fast, friendly, and clean service to all guests, ensuring they feel valued and appreciated.
  • Maintain Inventory: Ensure that inventory levels are adequate to meet guest demand, minimizing stockouts and overstocking.
  • Food Safety and Quality: Manage and prepare food safely, maintaining top-notch quality in all food products served.
  • Cash Handling and Operations: Operate cash registers efficiently, accurately processing transactions and maintaining a clean and organized workspace.
  • Team Collaboration: Work effectively with colleagues to achieve common goals, fostering a positive and inclusive team environment.

**Requirements and Qualifications**

  • Incredible Guest Service Skills: Possess excellent guest service skills, able to maintain a guest-focused culture and provide personalized attention to detail.
  • Accuracy and Efficiency: Demonstrate the ability to complete accurate sales transactions and maintain efficient workflows.
  • Food Safety and Preparation: Show proficiency in cleaning and safely managing food preparation, adhering to company standards and regulations.
  • Computer and Equipment Proficiency: Utilize computers, telephones, and other equipment as needed, demonstrating technical competence.
  • Flexibility and Adaptability: Be willing to work a flexible schedule, including nights, days, weekends, and holidays, to meet business needs.

**Benefits Package**

  • Weekly Pay: Receive regular paychecks, providing financial stability and security.
  • Fuel Discount: Enjoy a 15-cent discount on fuel purchases, reducing expenses and promoting sustainability.
  • Free Daily Meals: Benefit from complimentary meals, enhancing job satisfaction and well-being.
  • Low-Cost Health Plans: Access affordable health insurance options for full-time team members, prioritizing employee health and wellness.
  • Paid Time Off: Earn paid vacation time, enabling employees to recharge and maintain a healthy work-life balance.
  • Family Leave: Enjoy paid family leave benefits, supporting employees during significant life events.

**Pilot Company Values Diversity and Inclusion:** We strive to create an environment where everyone feels valued, respected, and empowered to contribute their best. Our goal is to attract and retain talented individuals who share our commitment to excellence, teamwork, and customer satisfaction.



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