Customer Service Team Lead
1 day ago
**About the Role:**
We are seeking a highly skilled and motivated Customer Service Team Lead to join our Retail Operations team at Food Lion.
As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that customers receive exceptional service. You will work closely with the Customer Service Manager to maintain high standards of customer service and ensure that all sales associates are knowledgeable about products and services.
The ideal candidate will have excellent communication and leadership skills, as well as experience in retail operations and customer service. A high school diploma or equivalent is required, and a degree in business or a related field is preferred.
**Job Responsibilities:
- Lead a team of customer service representatives and ensure they meet sales goals and customer service standards.
- Work closely with the Customer Service Manager to develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain knowledge of products and services offered by Food Lion and provide excellent customer service to customers.
- Collaborate with other departments to ensure seamless customer experience.
- Monitor and report on sales performance and customer feedback.
**Requirements:
- High school diploma or equivalent.
- Excellent communication and leadership skills.
- Experience in retail operations and customer service.
- A degree in business or a related field is preferred.
**What We Offer:
Food Lion offers competitive pay and benefits to its employees, including health insurance, 401(k) matching, and paid time off. We also offer opportunities for career advancement and professional growth.
**Salary:** $45,000 - $60,000 per year, depending on experience and qualifications.
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