Customer Service Ambassador

4 days ago


Richmond Heights, Virginia, United States Charter Senior Living Full time
Embassy Suites by Hilton Richmond Job Description

About Us:

The Embassy Suites by Hilton Richmond is a leading hotel management company in Central Virginia, operating under the Hilton flag. With 70 hotels across the region, we prioritize exceptional guest service and financial profitability.

Job Overview:

We are seeking a Guest Services Agent to join our team. As a key member of our front desk staff, you will be responsible for registering guests, selling rooms, and providing outstanding customer service.

Responsibilities:

  • Sell hotel rooms and register guests efficiently
  • Assist guests with inquiries and resolve any issues that may arise
  • Work closely with other departments to ensure seamless guest experience

Requirements:

  • A high school diploma or equivalent is required
  • Prior hotel or customer service experience is highly preferred
  • Excellent communication and interpersonal skills are essential
  • Availability to work evening shifts, weekends, and holidays based on business needs

Benefits:

We offer a competitive salary, hotel discounts, and a fun, friendly work environment. Full-time employees also receive a comprehensive benefits package, including medical, vision, dental, life insurance, short- and long-term disability, and a 401k plan.

Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications.

We are an Equal Opportunity Employer and maintain a drug-free work environment. We conduct background and reference checks on all potential employees.



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