Customer Service Representative

9 hours ago


Richmond Heights, Virginia, United States Knitwell Group Full time

About Ann Taylor


Ann Taylor is a leading fashion retailer committed to providing women with high-quality clothing and exceptional customer service. We believe in empowering our customers to feel confident and stylish, which is why we're seeking a Sales Associate to join our team.
The Role
As a Sales Associate at Ann Taylor, you will be the face of our brand, responsible for creating personalized shopping experiences for our customers. Your primary goal is to understand their needs and provide them with expert styling advice, ensuring they find the perfect outfit for any occasion.

You'll work closely with your colleagues to maintain a visually appealing store environment, guaranteeing that merchandise is well-organized and easily accessible. This will not only enhance the overall customer experience but also drive sales and revenue growth.
Key Responsibilities
* Connect with customers to understand their needs and preferences
* Provide personalized styling recommendations and product knowledge to help customers make informed purchasing decisions
* Collaborate with colleagues to achieve individual and team goals
* Maintain a high level of visual and operational standards throughout the store

What You'll Bring
* Previous sales or customer-facing experience (desired)
* A hospitality mindset and excellent communication skills
* Flexibility to work varying shifts, including evenings, weekends, and holidays
* Basic computer skills and ability to operate a point-of-sale system
* A proactive approach to problem-solving and decision-making

Benefits
* Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus eligibility for discounts at other Knitwell Group brands
* Support for your professional development and opportunities for career advancement within our family of brands
* A culture of giving back, with opportunities to support local communities through our philanthropic initiatives
* Access to industry-leading benefits, including a 401(k) plan
About Us
At Ann Taylor, we're passionate about empowering women to live their best lives. Our commitment to delivering exceptional customer experiences, combined with our dedication to community involvement, sets us apart from other retailers. As a member of our team, you'll have the opportunity to make a meaningful impact and grow your career in a dynamic, supportive environment.

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