Scheduling Representative
4 weeks ago
AnewHealth is a leading pharmacy care management company that specializes in caring for people with complex, chronic needs. We enable better outcomes for patients and healthcare organizations through our comprehensive pharmacy services, full-service pharmacy benefit management, and specialized support services.
As a Scheduling Representative, you will be the first point of contact for prospective patients, scheduling and tracking assessments for our field representatives. This role is essential to the overall success of our field personnel, as it sets the tone for the patient's experience with AnewHealth.
Responsibilities:
- Call prospective patients daily to schedule in-home assessments with our Clinical Liaison field representatives
- Handle inbound calls from patients and referral sources
- Accountable for daily and weekly goals for assessments scheduled
- Communicate effectively with patients and referral sources
- Work independently and as a key member of the team
- Maintain constant contact with referral sources, field personnel, and internal associates
- Document all calls, tasks, and appointments in Salesforce
- Create a positive first impression of AnewHealth and our unique services
- Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls
- Participate in daily team huddles, attend training sessions, and other ad-hoc meetings as needed
Requirements:
- Associate's degree or equivalent experience
- Ability to work 9:30am-6:00pm, 10:00-6:30pm, or 10:30-7:00pm, Monday - Friday
- Previous sales, marketing, or customer service experience
- Previous outbound/inbound call center or scheduling experience, preferred
- Working knowledge of MS Office and Salesforce (or similar software experience)
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