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Customer Service Representative

1 month ago

Columbus, Ohio, United States ORKIN, LLC Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Orkin, LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Field incoming requests and schedule service visits to minimize drive time for Orkin Pros
  • Coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers
  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments
  • Proficiently navigate Windows-based and web-based systems to track routes and optimize current and future schedules

What We Offer:

  • Competitive earnings: $19 - $20/Hr
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match, employee stock purchase plan, paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, and dependent scholarship awards

About Orkin:

Founded in 1901, Orkin is a global residential and business service provider that provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. We are a financially stable and growing company, committed to supporting our community and providing opportunities for growth and development.