Customer Service Representative

1 month ago


Columbus, Ohio, United States Roto-Rooter (Tennessee) Full time
Job Title: Customer Service Representative

Roto-Rooter in Columbia, TN is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service through scheduling, communication, and follow-up with our customers.

Key Responsibilities:
  • Provide world-class customer service through scheduling, communication, and follow-up with our customers.
  • Consistently strive to minimize the handling time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules.
  • Plan and organize work to maximize productivity in all customer service activities.
  • Consistently handle customer contacts in full conformance with defined process requirements, quality standards, and business rules.
  • Consistently meet and exceed individual performance goals.
  • Take appropriate actions to address all noted areas for improvement.
  • Speak in a clear and concise manner.
  • Service orientation – actively looking for ways to help people.
  • Writing – Communicate effectively in writing as appropriate for the needs of the customer and client.
Requirements:
  • Ability to communicate telephonically.
  • Good knowledge of telephone and computer systems which includes accurate and efficient keyboarding (data entry and typing skills).
  • Active listening skills with strong attention to detail.
  • Respond to constructive feedback in a positive and professional manner.
  • Ability to meet and exceed department goals and guidelines.
  • Willingness to cross-train in other platforms.
  • Determined to satisfy customer needs.
  • Active listening skills give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply today



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